CX Award Winners recognize companies using Talkdesk technology to push the boundaries of customer experience
Talkdesk, the cloud contact center for innovative enterprises, announced the winners of Talkdesk CX Innovator Awards. As part of Opentalk 2020 Virtual, the inaugural CX Innovator Awards honor companies putting the customer first while pushing the boundaries of the customer experience industry. Recipients will be recognized in five categories: CX Business Impact, CX Innovator, CX Integrator, CX Rookie of the Year and CX Business Continuity.
Talkdesk announces @bottomlinetech, @EmployBridge, @getpayability and @Sysco as CX Innovator Awards winners at #Opentalk2020 Virtual. CX Award Winners recognize companies using @Talkdesk technology to push the boundaries of customer experience
“Talkdesk is thrilled to announce the winners of our first CX Innovator Awards today during Opentalk 2020 Virtual,” said Kathie Johnson, chief marketing officer, Talkdesk. “The CX Innovator Awards is a great opportunity to highlight companies that are addressing difficult problems with new and creative solutions.”
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CX Business Impact Award – Winner: Bottomline Technologies
Celebrating companies who have optimized their contact center(s) and had a positive impact on their business. Applicants must demonstrate a clear understanding of their customer experience (CX) vision, articulate marked improvements and provide evidence of growth as a result of improvements.
Bottomline Technologies is a leading provider of financial technology that makes complex business payments simple, smart and secure. The company took a hard look at its customer support infrastructure with a focus on its primary objective; to provide a “world-class” and “delightful” experience with each customer interaction. Bottomline Technologies’ previous, on-premises system was a limited and localized solution with no self-service options. After moving to a unified, cloud contact center solution from Talkdesk, Bottomline saw significant improvements in efficiency and customer satisfaction.
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