Collaboration will expand self-service, empower staff and elevate member experiences across the CU*SOUTH network.
CU*SOUTH, a 100% credit union-owned credit union service organization (CUSO) that provides essential products and services for credit unions, announced a strategic partnership with Posh, the banking-focused AI company whose unified platform powers secure, human-like self-service and staff enablement. Together, CU*SOUTH and Posh will help credit unions meet members where they are, on the phone, online and in-app, while keeping institutions firmly in control of data, branding and outcomes.
Through this partnership, CU*SOUTH clients gain access to Posh’s voice and digital AI, that’s built specifically for financial institutions, to streamline routine requests, shorten wait times and free staff for higher-value conversations. Credit unions benefit from faster responses and more consistent service as employees gain modern tools for knowledge lookup, training and guided workflows. For Posh, the collaboration opens new pathways to serve credit unions that value cooperative ownership, operational transparency and practical rollouts that show results quickly.
We’re excited to see our credit unions use these AI capabilities to serve members faster, support employees and strengthen relationships.”
— Bob West, CEO of CU*SOUTH
CU*SOUTH exists to grow strong credit unions with reliable core technology, collaborative partnerships and essential services like accounting, collections and IT management. By adding a trusted AI partner to its ecosystem, CU*SOUTH extends that mission and helps credit unions improve availability, reduce friction and deliver the kind of always-on support members expect, without losing the human touch that defines the movement.
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Posh powers self-service, supports employees and personalizes experiences though a unified AI platform built for financial institutions by AI and financial experts. And, they empower credit unions and banks to deliver the most human-like AI experiences while striking the right balance between cutting-edge intelligence and complete control. The company’s solutions span voice and digital channels with conversational, generative and agentic capabilities that integrate with existing systems and workflows.
“We’re proud to partner with CU*SOUTH to help credit unions get to the heart of AI, delivering unique member experiences while equipping staff with modern tools,” said Karan Kashyap, Co-Founder and CEO of Posh. “Together, we can bring secure, human-like self-service to everyday interactions and give frontline teams the assistance they need to go above and beyond for their members.”
“CU*SOUTH is committed to practical innovation that moves the needle for credit unions,” said Bob West, CEO of CU*SOUTH. “Posh has earned its reputation in financial services by pairing smart automation with institutional control. We’re excited to see our credit unions use these AI capabilities to serve members faster, support employees and strengthen relationships.”
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