Brightwell, a leading-edge software solution designed to simplify the complexities of international payments, is proud to partner with Aeromexico to transform the airline’s refund and reimbursement process. By leveraging Brightwell’s digital refund solution, Latitude, Aeromexico is streamlining payouts, reducing operational costs, and enhancing passenger satisfaction.
Aeromexico is committed to delivering a seamless travel experience, from booking to arrival. Now, with Latitude by Brightwell, the airline is modernizing its refund and reimbursement process—ensuring passengers receive funds quickly and conveniently while reducing strain on internal teams.
With Latitude, Aeromexico passengers will receive a convenient Aeromexico-branded link that allows them to access their refund or reimbursement in faster than traditional methods via the payment method of their choice. This launch aligns with the Department of Transportation’s mandate for issuing prompt, hassle-free passenger refunds.
Providing a network of destinations spanning 93 cities in Mexico, the Americas, Europe, and Asia, Aeromexico chose Latitude because of Brightwell’s unmatched expertise in travel payments. With a proven track record of solving cross-border payout complexities, Brightwell ensures airlines can meet passenger expectations for fast, hassle-free refunds while reducing the burden on customer service teams.
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“Aeromexico is dedicated to elevating the passenger journey towards an extraordinary experience,” said Aeromexico’s VP of Treasury, Emilio Ramos Ruiz. “Brightwell makes that easier with refunds that are convenient for agents and passengers, regardless of country or currency. The fully-branded user experience helps our passengers trust that they are making the right choice to fly with us and that any disruptions will be resolved quickly.”
Brightwell launched Latitude in 2024 to help businesses like Aeromexico streamline payments and enhance customer satisfaction. By digitizing the refund process, Latitude reduces costly manual operations, minimizes chargebacks, and accelerates payouts—allowing airlines to build stronger customer relationships and drive repeat bookings.
“Aeromexico’s move to bring on Latitude shows just how critical fast, seamless refunds have become in the travel industry,” said Larry Hipp, CEO of Brightwell. “By cutting out the friction of cross-border payments and delivering a fully branded experience, Latitude helps turn what used to be a difficult process into a real moment of service — strengthening passenger trust and making Aeromexico stand out as a leader in global travel.”
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