Serving 19 of the top 20 US based financial institutions, Convergint completes approximately 270,000 service requests in 2022
Convergint, a global leader in service-based systems integration, announced that its financial sector business achieved significant growth throughout 2022/2023. To meet customer demand, nearly 200 new technical colleagues were added to the team in the past year—including service and installation specialists dedicated to supporting the security, self-service and bank equipment needs of Convergint’s bank and credit union clients. This milestone comes on the heels of Convergint’s inaugural Voice of the Customer Benchmarking Survey, which revealed a critical need for increased collaboration between physical security and information technology teams as organizations, including financial institutions, prioritize security.
“Employee and customer safety remain a top priority for our customers in the financial industry, and we pride ourselves on following four key values to provide the best service to our customers: excellent execution, a comprehensive portfolio, transparency with customers, and a strong commitment to our Values and Beliefs.”
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As the demand for advanced security systems in the financial industry continues to grow, the emerging technologies that maintain branch uptime by maximizing security and automating processes are evolving in response. Convergint works with two thirds of the top 100 banks and credit unions in the U.S.—and in 2023, more than 1,500 Convergint colleagues across 185 locations served over 1,500 financial institutions globally, including 19 of the top 20 financial institutions in the United States. By combining Convergint’s expertise in these technologies with its colleagues’ dedication to being their customers’ best service provider, the systems integrator is helping financial institutions optimize security and operational efficiencies while simultaneously enhancing the consumer experience.
“Convergint is helping financial services customers directly integrate the latest technologies and innovations—including cameras, sensors, AI/ML, and more—into existing infrastructures to ensure the best protection and service. We’re honored that our services are used in one-in-three bank branches in the U.S.,” said Kevin Sheridan, Vice President, Financial Vertical, Convergint. “Employee and customer safety remain a top priority for our customers in the financial industry, and we pride ourselves on following four key values to provide the best service to our customers: excellent execution, a comprehensive portfolio, transparency with customers, and a strong commitment to our Values and Beliefs.”
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The financial sector is a critical area of growth for Convergint. In addition to its significant colleague and customer base, Convergint continues to expand the services and technologies it offers to meet evolving needs, including:
- Convergint’s Remote Branch Insight, a remote service offering KPIs, dashboards, and reporting to help improve branch self-service and cash automation performance, reduce maintenance costs, and streamline equipment management.
- Advanced teller-facing and user-facing financial self-service technologies—including ATMs, ITMs, and cash recyclers—to enhance operations, increase efficiency, and reduce costs.
- Preventative maintenance, repair, and professional remote support for security and financial self-service equipment.
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