WaveCX, provider of personalized, digital product engagement solutions for financial institutions, today announced the launch of Curator Command, a major advancement in digital banking user experience (UX) that transforms natural language requests into direct in-app action. Built as an extension of the Curator platform, Curator Command expands on its AI-driven, semantic search capabilities, moving beyond simply understanding user intent to acting on it.
Digital banking users often face friction when trying to complete basic tasks, including navigating complex menus, disconnected flows and overloaded support teams. Curator Command eliminates this friction by instantly connecting user intent to the right screen, step or solution, streamlining task completion and reducing reliance on manual navigation.
The system enables customers and employees to type requests in plain language, understands the intent, reads app structure and real-time context, and activates the appropriate response.
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Here’s how Curator Command turns common requests into instant action:
- “Pay my car loan” opens the payment screen with fields prefilled based on historical data, including payee, account, amount and date
- “I lost my card” launches the appropriate flow based on the financial institution’s SOPs, prompts the user to select the affected card, and walks them through locking it
- “Change my password” triggers a step-by-step demo, then drops the user into the correct settings screen
- “Do I have enough to cover payroll next week” returns a real-time answer by analyzing current balances, scheduled payroll data and offering to initiate a transfer if needed
Curator Command adapts to each financial institution’s policies, user roles and app structure, rather than relying on prebuilt workflows or manually tagged flows. The platform reads the interface, understands user context and delivers accurate results from day one.
Key benefits for financial institutions include:
- Reduced support volume and faster resolution
- Increased adoption of digital tools and services
- Faster onboarding and lower training costs
- A more responsive and intuitive user experience
“Users should not have to remember where a feature lives or how to get there – they should simply state what they need, and the platform delivers the result,” said Jon Tvrdik, CEO of WaveCX. “Curator Command is designed to eliminate this unnecessary friction, elevating digital banking from insight to immediate action.”
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