Joins workflow company’s expanding ecosystem of strategic technology partners to bring industry-leading billing with initial focus on communications providers
Aria Systems, the leader in helping enterprises grow subscription and usage-based revenue, today announced that the company has joined the ServiceNow Partner Industry Solution Program. Aria’s cloud billing and monetization platform will be integrated into ServiceNow industry-specific workflow capabilities that are tailored to customers’ unique digital transformation needs and will be available on the ServiceNow Industry Partner Solutions Showcase. Initially, Aria and ServiceNow will together focus on the telecommunications industry with plans to expand into healthcare and financial services.
“We are honored to have been invited by ServiceNow to join its ecosystem of partners and look forward to supporting the billing and recurring revenue management needs of ServiceNow customers,” said Tom Dibble, President and CEO, Aria Systems. “As a result of our strategic partnership and integration into the ServiceNow ecosystem, customers will be able to leverage the power and agility of the Aria platform to more efficiently manage all billing processes, generate recurring revenue and greatly enhance customer care and satisfaction.”
Aria further builds on the strength of the ServiceNow Telecommunications Service Management product offerings and allows communication service providers to better manage customer requests and deliver a better customer experience. Specifically, the integration of Aria’s billing and monetization platform enables ServiceNow customers to manage the following:
- Billing care interactions, including management of collections and terminations
- Contested charges and billing disputes
- Transfer of service ownership from one billing entity to another
- Capture of account change orders including moves, adds or disconnects
“As a clear leader in the billing and monetization software industry, Aria is an important and strategic addition to the ServiceNow partner ecosystem,” said Chris Bauschka, general manager for global telecommunications, media and technology industries at ServiceNow. “As the need for agile and robust billing capabilities grows among communications service providers, we are confident that the integration of Aria’s native cloud platform will help us deliver a more comprehensive service offering to our customers and set them up for success as they launch 5G and other next-generation services.”
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