Mendix, a Siemens business and the global leader in enterprise low-code, announced that Hutten, an award-winning business catering service in the Netherlands, has developed Hutten Tap & Pay, the first native mobile app that combines product tapping and mobile or in-app payment on a PIN-based point-of-sale terminal at a company cafeteria or restaurant. The system enables diners to make all their selections and pay for them without requiring staff interaction. The result is a faster, smoother experience for the customer, better traffic flow, more efficient food service operations, and a wealth of data that can be used to further improve customer satisfaction and drive better business results. An added benefit is minimizing physical contact at a time when COVID-19 is a serious concern.
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The complete solution, consisting of an application backend and native mobile app, was devised and developed in just nine months by Nokavision in collaboration with Hutten, on the Mendix low-code platform. Low-code is a model-based, visual approach to application development that enables developers of varied experience levels to create applications for web and mobile, using drag-and-drop components and model-driven logic through a graphical user interface.
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Tapping Eliminates the Need for Physical Interaction
At the heart of the system are wireless product cards (also called electronic shelf labels) that communicate with the smartphone application and the application backend at the point-of-sale terminal. To tap a food or drink item for purchase, dining customers simply hold their smartphones close to an item’s product card as they pick up the product. The product selection process is called tapping, but no physical contact actually takes place. The entire interaction is touch-free using near-field communications or a barcode scanned by the phone’s camera — a particular advantage in these pandemic times, when the need to avoid physical contact is paramount.
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