Top Canadian Bank Selects Task Mining Leader to Optimize Business Automation, Improve Operational Efficiency
Concentra Bank has selected StereoLOGIC to better automate registered plan administration, which helps onboard the bank’s new clients and lets existing clients change or add to their registered financial products.
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StereoLOGIC provides real-time visualization and measurement of business processes executed by employees, revealing what employees do, how much time they spend on different operations, and how much time could be saved by removing redundant activities and delays.
When fully implemented, Concentra Bank expects StereoLOGIC will reduce processing time significantly by uncovering ways to automate more processes and manage time effectively.
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“We’re honoured that Concentra has partnered with us to improve its business processes and operations,” said Dr. Sofia Passova, CEO of StereoLOGIC. “By leveraging our process mining and task mining technology, Concentra will be able to expedite client processing and dramatically enhance productivity—efficiencies that reduce risk and add value for its customers.”
“We’re impressed by how quickly StereoLOGIC was able to develop analytics for us,” said Kelly Sanheim, VP, Operational Excellence at Concentra Bank. “Its documentation of our less efficient processes was comprehensive and helped expedite improvements for our employees and customers.”
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