Banking Fintech News

Fulton Bank Adopts nCino to Improve Customer Experience and Enhance Efficiency

Fulton Bank Adopts nCino to Improve Customer Experience and Enhance Efficiency

Slalom helps Fulton implement the nCino Bank Operating System

nCino, the worldwide leader in cloud banking, today announced that Pennsylvania-based Fulton Bank, part of Fulton Financial Corporation, has adopted its Bank Operating System to better serve its customers and improve operational efficiency. To implement the nCino platform, Fulton Bank also partnered with Slalom, the modern consulting firm focused on strategy, technology and business transformation.

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Fulton Bank, a community bank specializing in personalized customer service, implemented nCino’s comprehensive cloud-based platform to make banking easier for its customers and employees, enhance compliance and risk management, automate processes and focus more on client service. By partnering with nCino, they now have the power of a proven end-to-end solution to help them meet customer expectations.

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“We partnered with nCino because of our shared focus on the customer experience,” said Curt Myers, chairman and CEO at Fulton Bank. “With nCino, we found both a scalable platform and a culture of innovation that will enable us to continue to meet our customers’ needs. nCino helps us deliver simplicity, convenience and speed to our customers, saving them time, money and effort without sacrificing personalized service. Our collaboration with nCino and Slalom has equipped us to grow now and well into the future.”

With Slalom’s assistance, the Bank implemented nCino’s Commercial Banking and Customer Engagement Solutions to streamline loan decisions and gain greater transparency into the customer journey. Slalom worked closely with the Fulton and nCino teams to drive change management, rolling nCino out to approximately 500 users across five regions and multiple lines of business in a matter of months.

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