The guide provides an overview of IVR Payments and provides a detailed Needs Identification questionnaire with over 10 key areas to help teams accelerate their implementation.
Datatel Communications Inc, the IVR payments company, announced a guide that helps organizations successfully implement automated IVR Payment technology that will enable them to accept payments and store cards from customers 24/7 over the telephone, remove live agents from handling credit card information and help them meet PCI compliance requirements. The guide was developed by IVR Payment experts to provide organizations with all the important information they will need to achieve a smooth and successful IVR Payment implementation.
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IVR Payments (Interactive Voice Response) also known as Pay-By-Phone is a technology used by organizations to enable their customers to make payment for bills, fees, contributions, and so on over the telephone by interacting with an automated system. They are also able to store credit cards for future use and process eCheck payments over the telephone. For many types of organizations, it helps them address the numerous security requirements mandated by the PCI Security Standards Council as well as build a robust business continuity strategy.
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For most organizations, an IVR Payment implementation is a new experience that often necessitates investing a great deal of time researching and learning the basics. Even though it does not need to involve a great deal of effort, the first implementation for many organizations comes with a steep learning curve.
Titled, “IVR Payments Simplified: A Complete Guide for a Successful IVR Payments Implementation” this Guide provides an overview of IVR Payments and provides a detailed Needs Identification questionnaire with over ten (10) key areas to help teams accelerate their implementation.
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