Western Union Services will be Available via the UnionBank App; a First in the Philippines
Western Union, a global leader in cross-border, cross-currency money movement and payments, and PERA HUB, a leading provider of financial services, announced the integration of Western Union’s digital money transfer capabilities into the UnionBank banking platform, for the first time offering customers in the Philippines the choice to receive Western Union money transfers, 24/7, via a banking app.
“It cements the momentum we are building in digitalizing money transfers while serving customers who live between a digital and physical world, and in a truly global manner. Our collaboration with PERA HUB stems from our unique omnichannel strategy, bringing additional value and scale to customers in the country.”
Union Bank of the Philippines (UnionBank), one of the largest banks in the Philippines and recognized as a digital trailblazer in Asia Pacific, is a digital sub-representative of PETNET Inc.’s retail brand, PERA HUB, a leading provider of financial services and a long-standing representative of Western Union.
The receiver-enabled capability allows customers in the Philippines to direct an international or domestic Western Union money transfer into their UnionBank account by simply inputting Western Union’s unique money transfer control number (MTCN) and other identification details into the UnionBank app (available on iOS and Android).
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Later this year we will extend our offering to enable customers to send money to their loved ones via the app, locally or worldwide, into billions of bank accounts and millions of mobile wallets and cards in approximately 125 countries, or more than half a million representative locations in more than 200 countries and territories. Senders can fund their money transfers through their UnionBank accounts.
“With the expansion of our services with PERA HUB via UnionBank, we are delivering more choice and convenience for our customers in the Philippines,” said Jeffrey Navarro, Head of Philippines, Malaysia, Brunei & Indochina for Western Union. “It cements the momentum we are building in digitalizing money transfers while serving customers who live between a digital and physical world, and in a truly global manner. Our collaboration with PERA HUB stems from our unique omnichannel strategy, bringing additional value and scale to customers in the country.”
Western Union’s inclusive omnichannel capability is uniquely positioned to build bridges connecting digitally advanced people with those in the world who are not yet online. As part of its strategy, Western Union is increasingly partnering with local brands, accelerating money movement and providing reliable connections between individuals and their loved ones across the globe.
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“Our long-standing relationship with Western Union is powered by our joint commitment to serve our customers to the best of our capability,” said Ian Ocampo, President and CEO, PETNET Inc. “UnionBank is the first bank to introduce a fully digital Western Union remittance receiving experience and we are proud to be their partner. We are excited to move to the next level and expand our relationship serving customers across a broader spectrum of use needs. Customers want choice, speed and reliability, and with Western Union we are glad to drive innovation and explore new opportunities serving the end user.”
“Our teams at UnionBank have worked hard to make digital and self-service banking accessible to millions of Filipinos especially amidst this pandemic where we have been able to service clients with little to no disruption,” said Ana A. Delgado, Chief Digital Channels Officer and Chief Customer Experience Officer, UnionBank. “We are pleased that this integration with Western Union enables us to come together to do more and deliver better banking experiences to customers through seamless digital money transfers.”
