Camunda Partners with Kooperativa to Automate and Orchestrate Mission Critical Insurance Business Processes

Camunda, the leader in process orchestration and automation, announced that Kooperativa, part of the Vienna Insurance Group, will leverage Camunda to centralize automation for complex insurance processes. Using Camunda, Kooperativa will be able to orchestrate high process and decision instance volumes for its core insurance systems — improving reliability, compliance, performance, and scalability.

Read More on Fintech : Reinventing Identity Security in the Age of AI

Migrating from a legacy monolithic core system, Kooperativa implemented Camunda as a part of The Neuron Project, an initiative to develop a modern platform for managing the full lifecycle of insurance contracts and related processes. The first release will support citizens’ property insurance, but the solution is being built with flexibility in mind so it can later be extended to other business lines.

Pavel Kraus, head of BPM Center of Excellence, Kooperativa said: “Camunda gives us the control and flexibility we need to modernize our core systems while remaining compliant and responsive to customer needs. We can now design and deploy changes in our business processes faster, ensure consistent execution across departments, and gain better visibility into our automated processes. It’s a major step forward in delivering efficient, high-quality service at scale.”

Lukáš Zelenka, project manager, Kooperativa said: “Working closely with Camunda consulting and support team is enabling us to build resilient, scalable process automation while maintaining strict adherence to regulatory standards and best practices in finance. Its architecture and robust monitoring capabilities allow us to proactively manage system health and performance, ensuring uptime and reliability across critical services.”

Frederic Meier, senior vice president, sales, Camunda, added: “Kooperativa is a great example of how insurers can use automation to adapt and lead in a highly regulated, customer-focused industry. With Camunda, they’re not just improving internal efficiency — they’re building a future-proof foundation for innovation across all lines of business.”