New Service Transforms Data Into AI-Ready Assets That Will Put Actionable Intelligence Directly Into Claims Professionals’ Hands
CLARA Analytics (“CLARA”), the leading provider of artificial intelligence (AI) technology for insurance claims optimization, announced the launch of CLARA Data Engineering as a Service (DEaaS), a new offering that transforms fragmented, siloed data into clean, AI-ready intelligence. DEaaS isn’t just a new product; it’s the foundation for CLARA’s next platform chapter, built around agentic reasoning — a novel way to put clean, trusted intelligence directly into the hands of claims professionals at the moment of decision. This will move CLARA’s capabilities beyond prediction to deliver the intelligent support systems that reason through complex claim scenarios and present claims professionals with clear pathways forward for the best possible outcomes.
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Through our agentic reasoning capabilities, we can support claims professionals and improve claims outcomes like never before. CLARA DEaaS will enable insurers to prepare their data for whatever comes next across vendors, applications and services.
CLARA DEaaS arrives amid estimates that as many as 80% of AI projects fail, with data quality and readiness serving as the primary reason. It’s become such a problem that Gartner predicts organizations “will abandon 60% of AI projects unsupported by AI-ready data” through 2026. Now, with clean, curated data primed for integration into any AI system, CLARA clients can take full advantage of AI capabilities and successfully future-proof their businesses as AI evolves. CLARA DEaaS with agentic reasoning was introduced at ITC Vegas, the world’s largest gathering of insurance innovators.
The Data Problem
AI poses tremendous potential for new efficiencies, cost savings, and experience, but adoption has faced significant hurdles. The insurance industry in particular suffers from a fragmented ecosystem; carriers must process not only internal data but also data fed externally from their third-party administrators (TPA) and medical document review systems. To be effective with AI, carriers need the ability to orchestrate and unify all of this data, which has been a significant challenge to date.
Other notable issues include:
- ROI is data dependent. AI models, regardless of the level of investment, are reliant on access to clean, organized data to deliver the desired operational impact and ROI.
- Siloed data can cause fragmented insights. Enterprise data is often stuck in disparate sources and lacks common definitions. An AI asset trained on inconsistent data cannot produce reliable, unified insights.
- Data is everywhere, but underutilized. Over 80% of enterprise data is unstructured. Without a proper mapping, this data remains dark, unused and without context.
- Organizations are often not AI-ready. Untrusted AI insights stem from a lack of foundational data integrity. To ensure confident action and success, organizations should have evidence-based data quality.
CLARA DEaaS was designed to combat these issues. This exciting new service enables companies to achieve true data excellence so that they can maximize investments now and in the future.
Powered by Agentic Reasoning: The Foundation for Intelligent Claims Management
A pioneer in insurance AI, CLARA has consistently led the way through a commitment to innovation. Its platform has operated in the prediction layer, flagging potential issues on claims files, much like a navigation system alerting drivers to construction ahead. As claims files grow more complex, however, with intensifying litigation pressures and evolving treatment protocols, CLARA recognized the need to push AI further, beyond prediction.
With this next leap forward, CLARA can orchestrate all model outputs through intelligent agents that deliver reasoned recommendations. It’s the difference between being told there’s traffic ahead versus having a system that reasons through alternate routes and presents you with the best options given current conditions. These agents, rolling out throughout 2026, will ultimately handle critical functions like attorney benchmarking, settlement range analysis based on cohorts of similar claims, and jurisdiction-specific insights — all delivered to the claims professional precisely when they need to take action. But in order to achieve optimal performance, agentic reasoning requires clean, orchestrated data that agents can ingest, understand and reason across, which is why CLARA DEaaS is indispensable.
A Partner for AI Readiness
Leveraging its extensive data engineering capabilities, CLARA DEaaS activates customers’ own data to maximize its utility and accelerate their path to AI readiness. CLARA collaborates with customers to:
- Find the data: CLARA’s Data Engineering expertise seamlessly ingests all data types, both structured and unstructured, directly from siloed sources, internally and externally.
- Transform the data: Data cleansing, mapping and validation capabilities make data purposeful and ensure integrity and readiness for orchestration into a usable format. CLARA’s data agents quickly intake and understand patterns and relationships in complex data sets, developing the structural framework necessary for unified intelligence.
- Package and deliver the data: CLARA certifies and delivers the intelligence, guaranteeing data accuracy and consistency using the established data structure. CLARA dramatically boosts your data quality index (DQI) and secures everything with a robust framework for AI governance. This means seamless compliance, turning all necessary security and governance reviews into a hassle-free process.
“The lack of AI-ready data is a massive, persistent problem in our industry that limits AI adoption and reduces ROI,” said Heather H. Wilson, CEO of CLARA Analytics. “We have spent years working closely with customers to optimize their data for our products with transformational results. Now, I couldn’t be more excited about the next chapter of the CLARA platform. Through our agentic reasoning capabilities, we can support claims professionals and improve claims outcomes like never before. CLARA DEaaS will enable insurers to prepare their data for whatever comes next across vendors, applications and services. This is how we move the industry forward.”
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