State-of-the-art platform dramatically expands insurer’s claims capabilities, supporting accelerated growth and focus on quality service
Harford Mutual Insurance Group has fully implemented Origami Risk’s multi-tenant, software-as-a-service (SaaS) P&C solution for claims adjudication, reporting, and the delivery of enhanced client services across all its commercial property and casualty insurance lines.
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The implementation of Origami’s solution, which took only 14 months from start to finish, further enables Harford Mutual to bring speed, efficiency, quality, enhanced regulatory compliance, and best practice service capabilities to its claims processes.
“As Harford Mutual pursues accelerated growth, we are leveraging innovative technology to drive efficiencies across all areas of our business,” said Wayne Gearhart, Senior Vice President and COO for Harford Mutual. “The implementation of Origami’s solution was on time and on budget, bringing state-of-the-art automation, intuitive tools, and functionality to our claims process. Our digital transformation ensures we’re able to continue the Harford Mutual legacy of delivering excellent customer service and robust claims handling to our adjusters, policyholder clients, and expanding network of independent agents.”
The implementation of Origami’s SaaS solution, which took only 14 months from start to finish, further enables Harford Mutual to bring speed, efficiency, quality, enhanced regulatory compliance, and best practice service capabilities to its claims processes across all 10 of its commercial lines of business and multi-state operations. Furthermore, the ability to integrate Origami’s claim solution into Harford Mutual’s expanding operations supports the insurer’s focus on delivering exceptional service to all current and future policyholders.
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“By collaborating closely with Harford Mutual’s team and Origami’s Ecosystem partners – EY for overall program management and One Inc. for claims payment efficiency – we were able to configure our solution to transform their claims administration based on their functionality requirements and accelerated implementation timeline,” said Joe Cannon. “It’s exciting to see Harford Mutual move into the future with Origami’s multi-tenant, always current software solution.”
Origami Risk offers a full suite of end-to-end, integrated SaaS solutions for policy, rating, billing, loss control and claims administration, reporting and analytics, along with a comprehensive digital engagement experience for all internal and external stakeholders.
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