New web- and mobile-enabled solution provides end-insureds with real-time, 24/7 self-service access to policy documents, claims info & more
Vertafore announced the launch of its new InsurLink portal that enables independent agents to offer end-insureds direct, real-time access to their insurance policy documents and data.
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With this self-service access to the information clients need, InsurLink allows agencies to deliver a digital experience that modern consumers expect while freeing agents to invest more time in better understanding their clients’ needs and devising strategies to protect their assets.
The first self-service InsurTech portal with real-time synchronization to Vertafore’s agency management solutions, InsurLink gives end-insured customers self-service access wherever and whenever they need it, including access to documents and other policy data as soon as changes are made. It’s also the industry’s most customizable client platform, enabling agencies to create a digital experience that fully matches their branding and website to provide a seamless, familiar interface for end-insureds.
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Deliver the CX Consumers Expect
As customer experience (CX) becomes the most powerful brand differentiator and consumers increasingly prefer self-service solutions for basic transactions, InsurLink allows agencies to deliver both with a convenient online and mobile platform.
InsurLink gives customers 24/7 access to proposals, policy documents, ID cards, invoices, electronic claims submission and tracking and more, along with the ability to make changes and requests outside of office hours without having to wait to speak to an agent.
InsurLink also includes a full-featured mobile app that gives consumers access to their policies from any mobile device. The white-label app is fully customizable and offers a tremendous value for independent agencies to offer a branded mobile experience. And, because InsurLink integrates seamlessly with Vertafore’s AMS360® and Sagitta® agency management solutions, customer data is always up-to-date and accurate.
