SunCar Technology Group Inc., a leader in digitalizing auto insurance in China, integrated ByteDance’s Doubao LLM (“Doubao”) into its digital auto insurance platform beginning in Q3 2025. SunCar is now expanding this integration with the launch of its Personalized Auto Insurance AI Agent.
Recently, US Insurtech company, Insurify, launched its ChatGPT app to provide AI-powered insurance shopping for consumers. SunCar is pursuing a comparable strategy in China’s B2B market, integrating Doubao’s GenAI technology to serve distribution partners and their end customers. The Company’s Personalized Auto Insurance AI Agent provides drivers with AI-powered insurance services while delivering improved ROI to SunCar’s OEM and distribution partners.
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Adding the power of GenAI to SunCar’s proprietary database of vehicle records provides drivers with the optimal user experience for many aspects of the auto insurance process including policy discovery, recommendations, quotes, underwriting, and renewals. SunCar’s partnership with Doubao combines SunCar’s deep auto insurance data with Doubao’s multimodal AI understanding and deep reasoning capabilities enabling more accurate quotes and dynamic risk pricing. Drivers can skip tedious forms and make policy comparisons using GenAI-generated prompts. For its partners, which include 20 leading EV OEMs, SunCar’s AI-powered policy renewal tools have significantly reduced customer acquisition costs.
Doubao’s chatbot has over 150 million weekly active users and is known for its highly engaging applications. SunCar’s integration of Doubao’s technology is designed to deliver similar engagement for auto insurance customers. At the same time, SunCar’s partners are benefitting from the operating efficiencies and improved customer satisfaction that GenAI technology delivers.
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