SilverCloud, Inc., the only support solution built exclusively for the financial services industry,announced Altamaha Bank & Trust has implemented the company’s Consumer Support solution to provide customers with 24/7 automated self-service across all digital channels. With this solution, customers are guided through the website, mobile and online banking avenues with consistent, engaging answers via search, contextual FAQ widgets and chatbot.
Read More: Healthfully and Paya Deliver Expanded Patient Care and Payments Through New Partnership
Vidalia, GA’s @AltamahaBankGA drives digital adoption with automated self-service tool from @SilverCloudInc #AutomatedSupport #SelfService
Prior to partnering with SilverCloud, Vidalia, Georgia-based Altamaha Bank & Trust was looking for a solution that would help manage customer inquiries, decrease call volumes, and provide the kind of support customers were looking for – at the time and place of their choosing. Additionally, the bank had recently launched a new website and wanted to add a more robust search feature that would enable customers to easily and quickly find answers to commonly asked questions, general updates and announcements from the bank, as well as step-by-step tutorials (including videos) explaining the process to complete various transactions and demonstrating new products or services.
Read More: Invoia Re-Brands, Focuses on Small Businesses With Recurring Revenue
John A. Tyson, chief financial officer at Altamaha Bank & Trust, said, “Even before COVID-19 disrupted our normal operations, we wanted to provide our customers tools that would enable them to find the answers to questions without having to call or visit a branch. We wanted a solution that was effortless for our customers to use and that provided an engaging, seamless experience. SilverCloud met all of our requirements and now with the influx of questions that are arising, they have proven to be invaluable. Prior to the pandemic, many of our customers were reluctant to try digital banking. However, the support provided from SilverCloud’s solution not only eased our customers’ apprehensions, but made the process so easy that adoption and usage of our digital tools has quickly risen.”
