Credit union leveraging banking platform to redesign digital member experience, provide self-service capabilities
Milwaukie, Or.-based Providence Federal Credit Union (‘Providence FCU’ – $182M in assets) has partnered with Mahalo Banking, a premier online and mobile banking solution provider specifically designed for credit unions. Mahalo’s member-centric design, enhanced security functionality and forward-thinking innovation continue to propel credit union interest.
“Providing our members with the latest digital banking tools is one of our top priorities. We are excited to work with an innovative provider like Mahalo to redesign and redefine a better banking experience.”
“Providing our members with the latest digital banking tools is one of our top priorities,” said Shirley Cate, President and CEO of Providence FCU. “We are excited to work with an innovative provider like Mahalo to redesign and redefine a better banking experience. Our team is confident that Mahalo offers the level of support we need to provide secure, convenient banking. They embrace our vision to create an impressive banking interface designed with seamless functionality that will enable our members to now address any financial need however and whenever they choose.”
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Providence FCU will use Mahalo’s platform to reimagine its online and mobile banking experiences and create a more unified interface. Members will be able to easily navigate between the credit union’s digital channels and access identical features on either platform without disruption. New features being implemented include a live chat option that enables 24/7 assistance. The credit union will also deliver a new personal finance management tool that highlights opportunities for members to evaluate their spending habits and proactively improve their financial wellness.
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“Providence FCU serves as the latest example of why so many credit unions are moving to Mahalo Banking. While working with their team, it was easy to see that member service is always a priority and implementing our Thoughtful Banking™ solution fits well in their pursuit to exceed all of their members’ needs,” said Denny Howell, co-founder and COO of Mahalo. “Our focus continues to be on designing an interface that enhances the overall digital experience with customized touches, ultimately enabling the credit union to always meet the changing needs of their membership base.”
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