Credit union enhances its core and digital strategy to elevate the financial offerings, service experience available to members(Jack Henry )
Jack Henry & Associates, is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar division announced that California-based 1st United Credit Union has selected Episys as well as the Banno Digital Platform™ to deliver a personal, human-centered service that puts its members first.
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1st United recognized the need for flexibility and customization beyond what its current core could offer. Being situated in the Silicon Valley area, the credit union’s members have high expectations for financial services that are innovative, intuitive, and instantly ready to use. With Jack Henry, 1st United will gain a distinctly configurable platform technology that is open to integration through a single API gateway to provide better feature functionality at a faster speed that continuously evolves to make way for the future of banking.
Joanna Uhl, chief information officer at 1st United, said, “Jack Henry has the experience, stability and proven conversion successes to support our credit union’s needs for the long term. The team is willing to do whatever it can to deliver on the products and services our members desire. That attitude pours into the technology. We know that Jack Henry will continue to invest in moving its platforms forward, taking us with them and never letting any feature functionality go stale. As we look toward the future, we know anything is possible as long as you have great solutions and the right people behind them.”
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The $1.2 billion-asset credit union will run its core through Jack Henry’s private cloud environment. 1st United expects to see efficiency gains from day one for its team, which will directly translate into more offerings and enhanced service for its members. The credit union is particularly excited to engage in the PowerOn Marketplace® to create and share custom core content with other credit unions. Its conversion to Jack Henry will also provide a new level of integration, particularly across services like bill pay, which will help elevate adoption and usage among members.
For similar reasons, 1st United chose the Banno Digital Platform for the personal, member-centered experiences it wanted for its members. Uhl added, “There is a unique passion and foresight poured into this digital suite. The intuitive nature of it makes digital interaction easy and enjoyable. We have been trying to get more members engaged with us through various remote services while still providing the personal service we have become known for, and the availability of this platform will help advance that goal.”
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