ACI Worldwide, a leading global provider of real-time electronic payment and banking solutions, has announced the results of the 2020 ACI Speedpay Pulse study, which shows nearly 70 percent (67.4) of respondents prefer digital payment options such as website and mobile app channels to pay one-time bills. A consumer billing and payment trends and behaviors study, the ACI Speedpay Pulse report surveyed more than 3,000 adult consumers in the U.S.
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.@ACI_Worldwide Speedpay Pulse Study Finds Nearly 70 Percent of Consumers Prefer #Digital Options for Making One-Time #Bill #Payments
Conducted in March and April, this report addresses consumer preference and behavior at the onset of the COVID-19 pandemic in the U.S. The restrictions enforced as a result of the pandemic led consumers to embrace the virtual and digital space even more than usual. According to the findings, this is especially true when it comes to billing and payments.
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The 2020 ACI Speedpay Pulse revealed:
– More bills mean greater digital adoption. Consumers are paying an average of nearly 10 bills per month and using more digital methods and channels for bill payment. Over the past year, 1 in 4 consumers has increased their usage of the biller’s website to pay bills. Mobile wallet usage has also increased, with 7 percent of consumers having used a mobile wallet in the last 12 months to pay a monthly bill, as compared to only 3.5 percent last year.
– Fewer consumers are interested in traditional payment and statement methods. 1 in 5 consumers has decreased their payments through the mail or in person at the biller’s location. And when it comes to billing statements, more consumers prefer digital billing statements (48.2%) to paper billing statements (25%), or a combination of digital and paper statements (26.8%).
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