Ignite Sales, Inc., the financial industry leader in customer engagement technology, today announced that Carter Credit Union has selected Ignite to provide a digitally engaging experience for their members to ensure quality conversations and understanding of members’ needs across all channels. Carter has a strong presence in Louisiana, Texas and Arkansas.
Read More: Backbase Opens Global Development Centre In Hyderabad
Ignite will provide its intelligent, white-labeled, interactive digital conversation guides for Carter Credit Union, to interact with members in branches and digital channels. The service will provide a unique, intelligence driven, conversation to understand and uncover the unique needs of each member to help improve the financial well-being of each member.
Along with the Interactive digitally guided conversations, Carter will have access to Ignite’s award winning IQ Analytics portal, providing real-time, actionable data analytics to identify key member preference trends and provide insights into members’ financial needs. In addition, Carter management will be able to see which branch associates are doing well and which might need coaching to help ensure members’ needs are effectively identified and fulfilled. This information will help the credit union develop new online services, improve existing products, and ensure all associates are trained appropriately.
“Ignite is honored to work with Carter Credit Union to help members and businesses fulfill their financial needs both online and in branches,” stated George Noga, CEO of Ignite Sales, Inc. “Carter joins the fast-growing elite credit unions who are putting people first during these unprecedented times and providing world-class digital interactions with members.”
Read More: Advapay`S E-Wallet Solution To Support Innovative Payeye`S Eye Payment Project
