Customer Care Provider Teams Up with Challenger Bank Ahead of Hiring Push
Branch, the challenger bank that works with employers, and Continuum Global Solutions, a global customer care provider, have announced a new partnership to provide Continuum’s US-based employees faster pay options and other financial wellness tools. Branch will offer its award-winning financial services apply to more than 6,000 Continuum employees across the country.
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Without having to change or disrupt current payroll processes, Branch allows Continuum to offer employees a faster, more convenient way for their employees to access their pay in advance of payday, right from their phones. Continuum employees can use the application to receive a portion of their earned wages right after each shift. Branch also helps employees eliminate fees and better meet their personal finance needs by providing a fee-free checking account, debit card, and auto-budgeting tool.
“We are always looking for ways to make our agents’ lives better so they can focus on helping our clients and having greater access to funds is a major benefit for employees living paycheck to paycheck,” said Elaine Davis, Chief Human Resource Officer, Continuum. “Branch allows us to provide our employees a free way to access their money when they want, without impacting our pay cycle or cash flow. That’s a win-win for us.”
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Continuum successfully transitioned more than 80 percent of its customer care agents to its ready@home work-at-home model to continue to meet current and future client demands while supporting the health and safety of its employees during the COVID-19 crisis. In keeping up with Continuum’s ready@home program, the rollout of Branch is occurring entirely remotely. Continuum also plans to highlight Branch as part of its recruitment effort to hire more than 5,000 ready@home customer care agents by the end of 2020.
“We’re thrilled to partner with an employer like Continuum, who is as committed to their employees as they are to their customers,” said Branch CEO Atif Siddiqi. “During these uncertain times, offering employees a compelling financial wellness benefit can help increase their financial stability.”
