Convoke, a leader in SaaS solutions for the debt collection market, today announced the most recent software update to its debt collections compliance and management hub. Each year, Convoke develops and releases several updates to its platform to support its clients’ evolving needs. In its most recent release, Convoke has made important enhancements to its reporting download capabilities and account buyback workflow.
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Reporting Downloads
Convoke now enables users to produce multiple reports simultaneously while continuing to perform other work on the platform and also without needing to keep their session active. This is especially useful when there are extensive reporting results that require complex analytics or data analysis. Users may now download the reports at their convenience, either within the same session that the reports were initiated, or in a future session, thereby increasing their productivity.
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Buyback Requests
Convoke now supports the ability for either credit issuers or debt buyers to request buybacks on specific loans that have been sold. This enhanced feature provides support for the entire end-to-end process from the initiation of the request to its completion, which can be performed in batch when multiple accounts are involved. This assists both parties in their ongoing efforts to comply with regulatory standards and protect the consumer from improper collection activities.
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