Rapid implementation of technology-enabled, end-to-end business process outsourcing services to support MUSA’s aggressive growth plan.
defi SOLUTIONS is pleased to announce its latest partnership with MUSA Auto Finance. defi will be empowering MUSA’s unique business model to fully support the lease servicing and remarketing needs of other national funders. MUSA will be taking advantage of the products, services, and vast leasing expertise of defi’s business process outsourcing service (defi BPO), powered by the defi SERVICING platform, as well as the defi CONNECT SERVICING portal that connects borrowers to lenders.
Read More: Morgan Stanley Closes Acquisition of E*TRADE
“This relationship with defi is another step in our goal to modernize the customer and dealer leasing experience”
The entire multi-product, multi-service solution is expected to be configured and implemented to fit the specific needs and unique specifications of MUSA in about 120 days, to be delivered by the fourth quarter of 2020.
MUSA and its customers will benefit from white-labeled customer service and back-office processes – including full titles, cash management, toll violations, and support for collections, recoveries, and remarketing assistance to help with the unique vision of MUSA’s resale and disposition of vehicles not purchased at lease maturity. defi BPO services are delivered through our operations center in Amherst, NY.
In addition, this partnership will offer MUSA customers a multilingual, ADA compliant, mobile-responsive solution that presents real-time functionality to members to self-service their accounts whenever and wherever they choose.
“This project with MUSA is yet another excellent example of a great partnership, with the sum of two parts benefiting the whole,” said Charles Sutherland, chief strategy officer, defi SOLUTIONS. “I’m appreciative of the ingenuity on the parts of all teams involved, at MUSA and defi, and the inventiveness of this solution to benefit an entire industry and its members.”
Read More: GlobalFintechSeries Interview with Veenerick Vos van Liempt, Founder, CEO at ZeroTouch Order and Pay
