Discover announced that cardmembers can access their credit card accounts with the power of their voices through Amazon Alexa. The new Discover skill for Alexa offers customers a convenient and hands-free way to access account information, including their recent transactions, available credit, current balance, rewards category information and payment due date.
Alexa, the cloud-based voice service that powers Alexa-enabled devices, like Amazon Echo, Echo Show, and Echo Dot, provides customers access to skills, capabilities similar to apps, but for voice. Discover customers who have linked their account to Alexa can access the new Discover skill by simply saying “Alexa, open Discover.”
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“We are committed to providing our customers with valuable solutions that fit their routines, whether through our mobile app, on the web or with voice,” said Shaida Lynch, vice president of e-business at Discover. “As more consumers embrace voice-assisted technologies, like Alexa, to help manage various aspects of their lives, we’ll continue to provide solutions that meet our cardmembers’ needs wherever or however they prefer to manage their accounts.”
Discover is continuing to test more ways for cardmembers to manage their accounts with Alexa and will explore new commands that focus on the customer and refine the user experience.
“We are always listening to our customers and are consistently evaluating our strategies to align with their needs,” said Lynch. “As consumer use of voice-assisted technology continues to climb, we expect customer demand for new ways to manage their accounts to also grow and anticipate building out our skill’s functionality further.”
Discover Financial Services is a direct banking and payment services company with one of the most recognized brands in US financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America’s cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts and certificates of deposit through its direct banking business.
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