Salesforce integration and robust CLM capabilities will help enhance customer experience and innovation for Ebury’s foreign exchange and international payments services
Fenergo, the leading provider of digital transformation, customer journey and Client Lifecycle Management (CLM) solutions for financial institutions, announced that Ebury, the best-in-class trade and foreign exchange facilitator for small and medium-sized companies, will deploy its CLM solution. Fenergo will enable Ebury to automate and streamline regulatory compliance while accelerating client onboarding and time to revenue. The move is part of Ebury’s overall growth strategy. Ebury is one of 20 new clients Fenergo has signed in 2020.
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Ebury’s solutions simplify international trade for small and medium enterprises (SMEs), help manage international payments and exposure, and offer capabilities in over 130 currencies. Fenergo’s comprehensive, cloud-based CLM offering powered by Amazon Web Services (AWS) will integrate with Ebury’s Salesforce CRM solution to digitalise and enhance the end-to-end customer journey. The out-of-the-box solution will allow Ebury to streamline how it manages Know Your Customer (KYC), and Anti-Money Laundering (AML) regulatory processes on a single platform while driving operational efficiencies.
Ebury joins Fenergo’s growing roster of fintech clients and will also become part of the Fenergo Global Advisory Board. This will enable Ebury to benefit from the company’s community-based approach to product development which allows financial institutions to collaborate on solution design on a global scale.
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Juan Lobato, Founder and Co-CEO, Ebury, said: “The Fenergo deployment will enable us to strengthen our position as a digital-first cash management company and future-proof our business by reducing manual processes and delivering a faster and more effective digital customer onboarding process. As we continue to grow our global footprint it’s crucial that we have the ability to deliver an exceptional customer experience while ensuring we are compliant with complex global regulatory frameworks.”
“Today’s forward-looking businesses like Ebury require robust CLM solutions that provide seamless automation and end-to-end capabilities. They need a solution that can deliver a holistic view of their clients and ensure full compliance with global and domestic regulations,” said Kevin O’Neill, Head of EMEA, Fenergo. “By leveraging Fenergo’s packaged solution and comprehensive Salesforce integration, Ebury can focus on delivering an exceptional overall client experience within a compliant environment. We are excited to work with the team as they continue to drive innovation in the payments industry.”
