Barista Delivers Enterprise-Class Security and Scalability to Support Business Continuity Planning
Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced it has successfully completed a Type 2 System and Organization Controls (SOC 2) examination in accordance with attestation standards established by the American Institute of Certified Public Accountants (AICPA). Conducted by A-LIGN ASSURANCE, the findings prove that the Espressive virtual support agent (VSA), Barista, meets Trust Services Criteria for security, availability, processing integrity, confidentiality, and privacy.
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“The SOC 2 report gives our customers the flexibility to scale Barista across the enterprise for their employee self-service needs with confidence that their data will be secure,” said Pat Calhoun, CEO and founder of Espressive. “This underscores our commitment to deliver an enterprise-class solution with the scalability to support business continuity even in the midst of a natural disaster.”
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Espressive’s completion of the SOC 2 examination builds on several security and compliance-related initiatives rolled out by the company. Espressive Barista achieved Advanced Technology Partner status in the Amazon Web Services (AWS) Partner Network (APN), indicating that Espressive met the strict technical requirements put forth by AWS, including enterprise-class performance, reliability, and security. The company also added approver workflow capabilities to its product, making Barista the first AI-based employee self-service solution to automate resolution of employee questions, issues, and requests while maintaining compliance and significantly lowering help desk call volume.
