ESES, the group of CSDs comprising of Euroclear France, Euroclear Belgium and Euroclear Netherlands, has deployed Taskize, the inter-company workflow solution, as its primary client service channel for all types of requests, including complex queries. After proving a client service success for Euroclear Bank and Euroclear UK & Ireland over the last three years, ESES has moved to now offer its members access to the platform for query resolution across all areas of its business.
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Taskize replaces phone and email within the operational process, improving security, simplifying access, and ensuring clients know the progress and status of their requests. This enables ESES to prioritise, resolve and manage client enquiries more effectively than via phone and email.
The Taskize system delivers a comprehensive real-time view of client-servicing activity across financial services companies. Teams at different firms can easily and compliantly work together to resolve multi-party issues with complete traceability and with minimal contact information.
Going forward, participants of these European markets will benefit from being able to deal with enquiries referencing multiple institutions and business units through a single screen. This will enable them to monitor operational risks, improve execution across the financial supply chain, and reduce operating costs. Participants will also be able to report buy-in trades directly to Euroclear utilising Taskize’s comprehensive CSDR Buy-in Solution.
Taskize serves a community of over 230 financial firms in 50 countries, comprising buy-side, sell-side and infrastructure providers including Euroclear, LCH and DTCC. Delivered via the cloud, Taskize has been live for over three years with 99.99% availability, is ISAE 3402 SOC 2 Type 2 certified and meets stringent bank security standards.
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