FinancialForce, provider of the only modern ERP suite and the #1 professional services automation (PSA), announced it has appointed Scott Bajtos as Chief Customer Officer. Bajtos will lead FinancialForce’s Customer Success and Professional Services organizations as they meet growing demand and continue to drive value for customers at every stage of engagement.
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Bajtos’s appointment comes as FinancialForce deepens its partnership with customers to help them leverage the company’s solutions for the current environment and future growth. The company recently worked with customers to introduce features that solve for key challenges confronting finance and services leaders during the COVID-19 pandemic. This effort led to new capabilities that provide greater intelligence and resource visibility. Bajtos will also help customers take advantage of the company’s ACCELERATE program, which makes it faster and easier to deploy and scale solutions, adopt new features, and continuously maximize value.
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With over 30 years of experience in the software and SaaS industry, Bajtos brings a world-class track record of driving customer value through programs that create lifelong customers. He will oversee consulting, education, technical support, maintenance renewal revenue, and customer loyalty.
Prior to FinancialForce, Scott held leadership roles at VMware for more than 11 years, most recently as Chief Customer Officer overseeing the company’s global services team. Previously, he was an executive vice president at SAP, where he was responsible for approximately $350 million in annual license revenue and led a sales organization of 258 sales professionals across EMEA. Bajtos has also served as executive vice president and chief customer satisfaction officer at Business Objects where he created global customer loyalty programs aimed at strengthening customer loyalty while maximizing revenue and satisfaction.
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