Illinois bank chooses technology to strengthen digital capabilities and gain efficiencies that translate into a more compelling customer experience
First State Bank, a full-service bank with $1.2 billion in assets and 18 branches throughout Illinois, has chosen Fiserv, Inc., a leading global provider of financial services technology solutions, to help enable a complete technology transformation that will equip the bank to better serve retail and commercial customers in today’s highly competitive deposit and lending environment.
“We were looking for a true strategic partner that is interested in our success as a bank, and are confident that the well-orchestrated relationship model from Fiserv will provide the support we need,” said Tim McConville, President and CEO at First State Bank. “The capabilities we have selected are far ahead of our current service offering and will support our goals of establishing a stronger market position and increasing loan volume.”
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First State Bank has grown through acquisitions and wants to maintain the personalized feel of a community bank while introducing leading-edge digital tools to attract the growing population of mobile-first consumers. Leaders at the bank also plan to address inefficiencies and needed access to a broad selection of solutions to sharpen the bank’s competitive edge and simplify operations.
After a thorough review, First State Bank selected the Premier account processing platform from Fiserv along with a full range of solutions focused on enhancing digital capabilities, streamlining document management, accounting and general ledger activities, and supporting cross-sales in the branch. For business customers, including a strong agricultural line of business, the bank chose solutions to enhance mobile banking, online account opening and payment options.
“A growing number of people prefer online and mobile banking options, and financial institutions are putting a stronger focus on the experience of customers who rarely set foot in the branch,” said Todd Horvath, group president of Account Processing at Fiserv. “The breadth of functionality First State Bank is implementing will give customers more options for managing their financial lives wherever they are, including real-time notifications that keep them informed and connected to their banking activity.”
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