Grace Hill, a provider of policy, training and assessment tools to develop and retain property management talent, announced the appointment of three executives to its senior leadership team.
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Kendall Pretzer has been appointed Chief Operating Officer; Brad Becker will serve as Chief Technology Officer and Chief Product Officer; and Amy Acosta has been named Chief Financial Officer. The newly created COO, CTO and CPO roles reflect Grace Hill’s growth and advances this year as the real estate industry has increasingly looked to bolster technology-enabled solutions.
“This year has proved transformational for Grace Hill and our platform for multifamily property management and elements of the real estate industry as a whole,” said Grace Hill CEO Dru Armstrong. “Kendall, Brad and Amy are invested in our shared vision that will help us sustain the pace of change and excellence we are spearheading through our industry. The COVID-19 crisis has become an unfortunate driver of evolution in real estate and property management, including technology. And we are the technology that enables the talented people leading these changes to seamlessly adapt to new challenges while continuing to drive long-term growth.”
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COO Kendall Pretzer brings unprecedented business experience in the real estate industry including multifamily property management, as well as an unmatched reputation for driving operations excellence. She is the founder of The Strategic Solution, a pioneering policy management business that was acquired by Grace Hill in 2018. Most recently, she served as Executive Vice President and account management leader at Grace Hill.
“My career in business, primarily in multifamily real estate, has given me many opportunities to work with people interested in generating operating results and employee work satisfaction,” said Pretzer. “In my opinion, those two factors are closely tied together; the better trained and enabled your associates are, the better the operating results. My background in property management companies in training and operations, as well as my experience working with customers, has shown me that data. The challenge is to find the right balance of training, enablement, and interaction with employees. The decision to sell my company, The Strategic Solution, to Grace Hill, under Dru Armstrong’s leadership, offered a larger path to help companies create operational excellence and results through better employee satisfaction, engagement and enablement. I am excited to continue to push that forward in this new role.”
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