Key leadership hires address surge in platform demand and utilization, prepare company for next stage of growth
Hearsay Systems, trusted leader in compliant human-client experience for the financial services industry, announced that Mike Boese has been named CEO. Clara Shih, who with Steve Garrity founded the company on September 1, 2009, will transition from CEO to Executive Chairperson, remaining on the board of directors.
“After 11 years of building Hearsay and serving as CEO, the time has come for me to pass the torch. The next decade for Hearsay requires a different leader than the last, and we are very fortunate to have Mike here as that leader,” said Clara Shih.
“After 11 years of building Hearsay and serving as CEO, the time has come for me to pass the torch. The next decade for Hearsay requires a different leader than the last, and we are very fortunate to have Mike here as that leader,” says Shih. “Spending the past six months working side-by-side with Mike amidst a global crisis, I have seen how he leads with courage, grit, and compassion. Mike has scaled companies and teams exactly to the next phase of where Hearsay needs to go, and I know the company will flourish under his leadership.”
“Clara’s decision to move to the Executive Chairperson role and transition the CEO reins to Mike comes at a logical inflection point. Hearsay is seeing a surge in demand as last-mile, compliant engagement has now become mission-critical for every financial firm,” says Frank Defesche, Hearsay board member and SVP & GM at Veeva. “With record levels of sales and product usage over the past six months, Mike’s intense focus on customer success, track record of driving growth at software companies, and strong leadership have given the board confidence that he is the right leader for Hearsay’s next decade.”
“I’m thrilled to lead Hearsay into our next chapter, building on the incredible work Clara has done to create this market and build products and a customer base that is second to none. The pandemic has underscored the critical importance of authentic, last-mile engagement. We are doubling down on this unprecedented market opportunity to help every financial firm modernize its field operations and customer experience,” says Boese.
Read More: Four Benefits of Buy Now Pay Later for Ecommerce Retailers
