Upgrade improves insurers’ scalability and security to support their large coastal customer base during hurricane season
Majesco, a global leader of cloud insurance software, announced that Heritage completed its upgrade to version 11 on April 25, 2020 of Majesco Claims for P&C on the Majesco CloudInsurer platform which is on Microsoft Azure. Heritage was able to improve scalability and increase security for its large coastal customer base as the hurricane season approaches.
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Based in Clearwater, FL, Heritage offers home condo, rental property, and commercial residential insurance through a large network of experienced independent agents. With over 500 years of combined experience, the management team understands the Florida and broader coastal homeowners insurance market and continually provides homeowners with the highest quality property insurance along with the most competitive rates in Florida.
“The upgrade to version 11 has provided us the scalability needed to support the heavy volume of Claims during Florida’s tumultuous hurricane season,” commented Ernie Garateix, COO of Heritage. “We’re pleased with the robust benefits and security features offered in this latest upgrade and are confident these enhancements will provide a better user experience for our customers.”
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Some key benefits of Majesco’s version 11 upgrade include:
- End-to-end claims processing with a customer panoramic view across claims, billing and policy that supports a comprehensive customer service representative process
- Built-in, configurable fraud and risk management
- Extensive catastrophe management to support any declared catastrophe
- A wizard-based FNOL with reflexive questions to speed the intake process
- Pre-integrated with Majesco Policy for P&C for coverage verification and re-verification
- Rich out-of-the-box content that is pre-configured for products, processes, rules and content for rapid deployment of all P&C lines of business across all states.
- Cutting edge capabilities including AI chatbot-driven conversational UX for navigation and quick task completion that cut through the maze of system functionality for the service representatives to deliver AI-driven insights that make decision-making faster, easier and more profitable.
- Simple, automated and seamless monthly upgrades of software and content to keep insurers compliant and at the leading-edge.
As part of the upgrade, Heritage successfully migrated all users to the Version 11 suite security module. In addition, all of the associated interfaces such as policy administration were upgraded in accordance to Claims v11 built-in APIs. The entire project was completed in advance of hurricane season so the organization could best support its customers during what could be a difficult time.
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