Mendix, a Siemens business and the global leader in low-code application development for the enterprise, announced that VGA, the Dutch insurance company owned by the municipality of Amsterdam, has leveraged the Mendix low-code platform to create ‘VGA Schadeportaal,’ a digital portal for damage claims.
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The newly built digital portal enables VGA to work closely with its customers in one environment where claims are both reported and processed. The new solution not only enables VGA to speed up the process and improve efficiency but also provides customers with 24/7 insight into the status of their claim. And thanks to the flexibility of Mendix low-code technology, VGA can easily add new functionality based on the needs of its customers, essentially creating a future-proof solution.
VGA’s new digital portal built with low-code from Mendix underscores the fact that leading insurers are increasingly turning to faster and more collaborative visual software development platforms in order to build apps that delight customers and help them to gain business advantage.
The primary task of VGA is to provide insurance to the municipality of Amsterdam and companies and institutions associated with it, such as the water and port authority and the municipal transport company. VGA also offers collective insurance to municipal officials and their families. And VGA acts as a broker, for example, for construction insurance.
The need for a new damage registration system at VGA was driven by the increasing demands of its customers. “In the event of damage, good and fast communication during the claims handling process is essential,” explains Egon Jacobs, director at VGA and responsible for the claims department. “Our previous system only let customers register damages. However, they wanted to be in charge of the damage process and have more insight into the status of the claim.
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