Fintech News

MemberPass App Provides Credit Unions Secure Mobile Identity to Authenticate Members Safely and Securely in a Contactless Environment

Desert Financial Credit Union Streamlines the Member Authentication Process in the Contact Center with MemberPass™

– MemberPass app the first identity wallet app built for credit union members to provide contactless, self-sovereign control over personal information –

MemberPass, the flagship contactless identity solution powered by credit union service organization (CUSO) CULedger, has launched its own mobile identity wallet app on the Apple and Google Play stores. MemberPass is the first Know-Your-Customer (KYC)-compliant, member-controlled contactless identity issued by credit union cooperatives to provide members a simple, secure way to manage their identity via a mobile app.

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MemberPass provides a way for credit unions to quickly and confidently verify their members’ identity, providing an improved member experience, reducing fraud and increasing operational efficiency.

MemberPass provides a way for credit unions to quickly and confidently verify their members’ identity, providing an improved member experience, reducing fraud and increasing operational efficiency. The app addresses challenges credit unions face in verifying members’ identities in the branch due to masks obscuring facial features during the COVID-19 pandemic. Ten credit unions are currently implementing MemberPass to provide their members the benefits of a simplified, secure and private authentication process for in-person transactions.

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“COVID-19 has changed how members interact with their credit union, and they demand the ability to complete their financial transactions at the branch making as little contact as possible. At the same time, we’re seeing an increase in in-person fraud attempts by criminals relying on obscured facial features to misrepresent themselves at the branch, especially in drive-through lines,” said John Ainsworth, president and CEO of CULedger. “MemberPass is the first mobile identity wallet credit union members can use to control their own credentials and protect their privacy and security while conducting their financial business without making contact with touch pads or removing personal safety gear such as masks.”

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