Mitchell, a leading supplier of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, announced the results of a survey of about 100 workers’ compensation professionals in the U.S. The survey showed which technologies they believe will have the greatest impact on the industry in the future, and which operational areas will improve the most with the use of those technologies.
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A survey by @Mitchell_Intl asked 100 #workerscomp professionals in the U.S. which #technologies they think will have the greatest impact on the industry in the future #claims
Half of the responding workers’ compensation professionals believe that cost containment is the driving factor for adopting advanced technologies such as artificial intelligence (AI), predictive analytics, telemedicine, wearables, mobile technology and chatbots. Many respondents believe that telemedicine will have the biggest impact on the industry within the next five years (32%), followed closely by artificial intelligence (30%) and predictive analytics (20%).
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Cost containment was also the main reason reported for adopting advanced technologies in a similar survey conducted by Mitchell in 2017; however, in that survey, respondents foresaw telemedicine as more significant, with 45% naming it as having the largest impact, followed by artificial intelligence at 19%.
Almost all of the 2020 respondents said they have either already adopted (20%) or are at least somewhat likely to adopt (74%) these new advanced technologies within their organization within the next five years. Of the 20% of respondents currently using these technologies, the majority are using predictive analytics, followed by telemedicine and mobile.
“These findings confirm that the adoption of advanced technologies is at the forefront of the evolution of workers’ compensation claims management. The rising importance of AI indicates the growing awareness that smart technology can automate many of the manual processes that are typical in workers’ compensation claims processes, making data actionable and improving the quality and immediacy of decisions,” said Shahin Hatamian, senior vice president of product management at Mitchell. “This survey was conducted before the COVID-19 pandemic, however, we still anticipate that these trends will continue and be even more important over time, especially the use of telemedicine to safely triage and treat injured workers.”
