One Touch Video Banking announces its new software release, Version 5.0: “Beyond Video Banking.” Carrie Chitsey, Co-Founder and CEO says that “With financial institutions being forced with COVID to close face-to-face interactions with prospects and clients, it’s fast-tracked video interactions such as video banking as a top priority overnight for banks and credit unions. We fast-tracked our new release given the 500%+ increase in the use of video banking from our client base and insights from our customers on what they need to be successful in virtual customer workflows.”
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Most financial institutions are currently struggling to acquire and service customers virtually with a dispersed workforce. This has proven that video conferencing while working for internal communication is not meant for external video connections with prospects and customers. This release goes beyond a 1:1 video call which increases operational efficiencies and conversation rates within built-in virtual workflows. Banks need a virtual solution to service their current customers and acquire new ones. Drive-thru banking consults and ITMs don’t deliver customer satisfaction like video banking from home offers.
Our White Paper “The Future of Banking: Best Practices for the Virtual Banking Ecosystem” goes in-depth on how to transform a fragmented and physically dependent model to a hybrid video banking model.
One Touch Video Banking leads the live video banking industry by providing customer convenience and more personalized interactions. One Touch Video Banking takes the next steps to revolutionize the banking industry by introducing critical new features that go “Beyond Video Banking.”
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