Non-profit rapidly deploys new application to help those in most desperate need of assistance as furlough initiative ends
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, announced that it has worked with StepChange Debt Charity, a UK-based non-profit offering free debt advice and solutions, to provide a new online product enabling citizens in debt to quickly and easily apply for financial relief from the organization(Pega ).
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It is estimated that around two million people in the UK will be adversely affected by major debt due to income reduction, job losses, and the end of the government furlough initiative following the COVID-19 outbreak. StepChange has helped more than five million people get back on their financial feet and repaid £4 billion of their debts over the past 25 years. To assist in the impending debt crisis, the organization today launched its Covid Payment Plan (CVPP), a new online service providing short-term assistance for those who qualify for up to a year.
Quickly designed and built within weeks on Pega Customer Service™ by our Pega gold partner Aaseya, the StepChange CVPP product assesses candidate suitability with six online questions. Those that qualify are routed to complete a more detailed income and expenditure analysis that helps StepChange develop its assistance plan. CVPP also leverages Pega Chat to support online conversations between applicant and StepChange experts. With demand expected to be high, the service can scale up to 10,000 concurrent users per hour.
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After analyzing what the client owes and what they’re able to pay, StepChange manages and helps pay their bills. StepChange centrally liaises with all creditors to manage the client’s debt. Clients make just one consolidated monthly payment over the next 12 months until they are solvent enough to exit the program or need to switch to a different debt solution.
StepChange already uses the Pega Customer Service application as the backbone of its Pulse customer support system, which was designed and built over the past two years. Through this, they support customers needing free debt advice via online and telephone inquiries. The new CVPP product is able to leverage components from the existing Pulse solution to help with the rapid creation of this new product.
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