VisitPay, the leader in patient financial engagement, announced it is partnering with ProHealth Care, a large Wisconsin healthcare system that provides care across a full spectrum of services. VisitPay’s digital patient platform will provide ProHealth staff and patients with the tools needed to confidently navigate their billing needs, promoting patient education and empowerment.
VisitPay’s solution will support ProHealth Care patients in determining how and when they want to pay their bills. With the platform’s commitment to convenience, patients are able to choose how they’d like to communicate. Text has become an increasingly popular option across all VisitPay patients seeking immediacy and convenience, and one that nearly 40% of ProHealth patients prefer. Additional communication options include over the phone, by mail, online, or in-person.
“Consumers across the U.S. are seeing an increase in out-of-pocket health care costs associated with high-deductible health plans,” said Curt Glaunert, vice president of revenue cycle at ProHealth Care. “Our partnership with VisitPay will give our patients more payment choices and greater control over their payments, enhancing their overall experience.”
VisitPay’s financial solutions make the healthcare billing experience simple and efficient for both patients and providers at enterprise scale. Now, ProHealth patients will be able to access and manage billing statements across various visits and for multiple family members through the ProHealth patient portal.
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With patients’ preference to receive bills via email rising an astonishing 36%1 in the last year, and the desire to use health system portals also growing a substantial 40%2, VisitPay’s solution meets patients’ demands for a digital experience by offering them the ability to ask questions, pay bills and navigate loan timelines from their preferred device.
“VisitPay believes that a positive billing experience begins with treating the patient as an individual. Predominantly, this means understanding their need for flexibility and transparency,” said Kent Ivanoff, CEO and co-founder of VisitPay. “We are excited to be ProHealth’s trusted partner in helping create a future where patients feel confident to make informed choices that meet their needs, and providers are able to provide the flexibility to support patients through any uncertainties.”
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