Delivering on consumer expectations in the digital age has been a key focus for businesses in recent years, yet the importance of meeting these expectations has accelerated drastically in light of the global pandemic. In order to provide an exceptional high-touch digital experience for its customers, Raiffeisen Bank International (RBI) today announces the launch of RaiConnect, a “virtual branch” service featuring a full suite of collaborative modules and ePaper workflows in partnership with Moxtra. RaiConnect is an app now available for RBI’s premium private individual and corporate clients. Through RaiConnect customers can connect with their relationship managers, exchange documents, have video conversations, receive information via screen sharing, and much more at the highest security standards.
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The cooperation between Moxtra and Raiffeisen Bank International (RBI) started when Moxtra took part in RBI’s global Fintech Partnership Program – the Elevator Lab – and ran a successful Proof Of Concept with one of RBI’s subsidiary banks. This success has been the basis for the newly signed contract.
RaiConnect provides convenient access to RBI Relationship Managers and a variety of tools for a comprehensive remote banking experience. Since Moxtra’s platform has been built over the last eight years in partnership with some of the world’s leading financial institutions, RaiConnect also features encryption with the highest security standards, as well as rigorous compliance and auditability built in. It helps clients to choose the form of communication that suits them best. Whether clients simply want to leave a text or voice message, start a thread on a topic, or have a live meeting by audio or video chat, the relationship manager is always available for online discussion. Clients can exchange files and documents within RaiConnect and comment on them and can also share a screen to facilitate better understanding.
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RaiConnect is a mobile and web application which helps clients to manage their financial life in an easy and secure way. A short video demonstrating how the solution works in real life can be found here.
“RaiConnect App brings to our premium and corporate clients a new possibility to get remote, ongoing support and the high-touch service that they are used to getting when visiting our bank locations. As of now, they can do this conveniently and directly via their smartphones,” said Zsofia Jokai, RaiConnect product owner of RBI. “By utilizing the various collaboration tools available through RaiConnect, our Relationship Managers have the ability to communicate transactions and provide advisory services conveniently and securely. We have always been committed to evolving the banking experience to exceed our clients’ expectations and RaiConnect is another step in doing this.”
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