Interactive AI/Machine Learning-based smart bot Luna provides next-level customer service throughout the travel insurance purchase lifecycle
Silicon Valley-based VisitorsCoverage is a recipient of the coveted 2020 Travel Weekly Silver Magellan Award. The Travel Weekly Magellan Awards honors the best in travel and salutes the outstanding travel professionals behind it all. Travel Weekly is the most influential provider of news, research, opinion, and analysis to the North American travel trade marketplace. VisitorsCoverage was recognized for innovation in insurtech. Implementing “Luna,” the first AI-driven bot in the travel insurance marketplace, was the most recent achievement in that spirit of continuous technological innovation.
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Luna provides an uninterrupted quality service experience to our customers and website users from research to purchase and managing the policy and anything in between and available in all time zones.
“In the era of COVID-19, travelers need an immediate response to all of their travel and travel medical needs,” says Rajeev Shrivastava, CEO and founder of VisitorsCoverage. “Our company was founded in Silicon Valley, enabling us to stay at the forefront of technological innovations such as AI and machine learning. Luna reflects our commitment to adopting emerging technologies and to continually implement digital transformation within the travel insurance space.”
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VisitorsCoverage was the first travel insurance provider to offer an extensive knowledge base for its customers when it was founded in 2006. Luna’s implementation is a natural progression for the company’s global customer base, ensuring customers are armed with the most up-to-date information and policy selection for making informed purchase decisions.
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