VPay, a leading turnkey payment platform, today announced that it was awarded a Bronze Stevie® Award for the Customer Service Department of the Year, Financial Services category at the 15th annual Stevie Awards for Sales & Customer Service. This honor represents the fourth consecutive year the competition has named VPay a winner, underscoring the company’s commitment to customer service excellence.
VPay facilitates billions of dollars in payments via ACH, virtual cards, and checks for clients in insurance verticals such as third-party administrators, health plans, dental plans, property & casualty, and workers’ compensation payers. The company provides a layered approach to customer service that includes an innovative online client portal that streamlines administration of electronic claim payment processes along with a best-in-class Support Center that provides one-call resolution.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.
“Following one of the most challenging years for business operations in recent history, we are especially honored to receive this award for a fourth consecutive year as it demonstrates how well our company is positioned to pivot and respond to clients’ needs,” said Andy Roberts, CEO of VPay. “Looking ahead, we will continue to seek innovative ways to improve the customer payment experience and elevate our partnerships in the insurance sector.”
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