Search Results for: Contact Center

WaFd Banks on Talkdesk to Transform Customer Experiences
Banking Fintech News

WaFd Banks on Talkdesk to Transform Customer Experiences

Fintech News Desk
by Fintech News Desk0
Delivers secure, friction-free modern banking that ‘wows’ customers with every interaction Talkdesk, Inc., a global contact center leader for customer-obsessed companies, and WaFd Bank, a full-service commercial U.S. bank, are working together to lead faster innovation and better service for banking clients by leveraging the Talkdesk Financial Services Experience Cloud for Banking, a......
TerraPay and NPCI International Collaborate to Drive Seamless Merchant Payments via UPI-Enabled QR Codes
Digital Payments News

TerraPay and NPCI International Collaborate to Drive Seamless Merchant Payments via UPI-Enabled QR Codes

Fintech News Desk
by Fintech News Desk0
In a strategic move to further strengthen its cross-border payment solutions, TerraPay, a leading global payments infrastructure group announced its partnership with NPCI International Payments Limited (NIPL), the International arm of National Payments Corporation of India (NPCI). This association with NIPL will allow Indian customers and merchants in India with an active Unified......
Eltropy Debuts Industry’s First Humanized AI at Finovate Fall
Artificial Intelligence Fintech News

Eltropy Debuts Industry’s First Humanized AI at Finovate Fall

Fintech News Desk
by Fintech News Desk0
Fastest-growing FinTech serving community financial institutions revolutionizes the impersonal nature of bots Eltropy, the digital communications platform for community financial institutions, this week unveiled the industry’s first humanized AI assistant, named Kaitlin, at Finovate Fall 2022 in New York. Bolstered by AI, Kaitlin empowers community financial institutions to deliver a......
PCI Pal Extends Patent Portfolio in US and Australia for Processing Sensitive Information over VoIP
Cloud Digital Payments News

PCI Pal Extends Patent Portfolio in US and Australia for Processing Sensitive Information over VoIP

Fintech News Desk
by Fintech News Desk0
PCI Pal, the global cloud provider of secure payment solutions, has been granted further patents in both the United States and Australia for its secure payments technology. These patents cover the unique ways by which PCI Pal services can be integrated seamlessly to third party environments, providing both its partners......
A Mobile-Led Risk-Based Approach Is Crucial to Achieving Financial Inclusion
Banking Digital Payments Guest Posts

A Mobile-Led Risk-Based Approach Is Crucial to Achieving Financial Inclusion

Sandy Rheeder
by Sandy Rheeder0
Fintechs that are innovating, operating and growing throughout Africa have moved on from the broad academic concept of financial inclusion to the practical onboarding and walking hand in hand with under-served people along a financial journey. The first port of call is understanding that serving the under-served is not just......
Arvest Bank Collaborates with Google Cloud to Transform Community Banking
Banking News

Arvest Bank Collaborates with Google Cloud to Transform Community Banking

Fintech News Desk
by Fintech News Desk0
Partnership will accelerate Arvest Bank’s digital transformation strategy with a focus on AI, sustainability, and workforce upskilling Arvest Bank, a leading community bank with more than $26 billion in assets, announced a five-year partnership with Google Cloud to enable and accelerate its multi-year digital transformation strategy. The announcement follows the bank’s partnership with technology......
Jenne Cloud Services Brokerage Joins Invoca Partner Program to Help Businesses Drive Growth Through Conversation Intelligence
Cloud Finance News

Jenne Cloud Services Brokerage Joins Invoca Partner Program to Help Businesses Drive Growth Through Conversation Intelligence

Fintech News Desk
by Fintech News Desk0
Jenne, Inc. announced that Jenne Cloud Services Brokerage has partnered with Invoca, the cloud leader in AI-powered conversation intelligence for revenue teams. Invoca’s conversation intelligence platform enables marketing, sales and CX teams to deliver seamless buying experiences that drive revenue growth by using the best of digital and human touch.......
Franco-Nevada Announces $352.5 Million Financing Package with G Mining Ventures on the Tocantinzinho Gold Project
Banking News

BMO Harris Bank Announces Minimum Base Pay Increase, Bringing Hourly Pay to $20

Fintech News Desk
by Fintech News Desk0
The bank’s second minimum pay increase in less than one year reinforces BMO’s commitment to employees’ financial progress alongside its customers and communities BMO Harris Bank announced it will raise its minimum hourly wage for full- and part-time branch and Customer Contact Center colleagues to $20 per hour beginning Aug. 7, 2022 as......
Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers
Digital Payments News

Teleperformance UK selects PCI Pal to Secure expanding Payment Methods for Global Enterprise Customers

Fintech News Desk
by Fintech News Desk0
PCI Pal the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited, a global leader in omnichannel customer care solutions and integrated digital business services. Latest Fintech News: MAI Capital Management Acquires Winfield Associates Teleperformance is one of the world’s largest business process outsourcing......
Digital Banking and Payments Start-up Revolut Partners with Vonage to Improve Customer Service Experience
Fintech Startups News

Digital Banking and Payments Start-up Revolut Partners with Vonage to Improve Customer Service Experience

Fintech News Desk
by Fintech News Desk0
 Revolut, which already uses the Vonage SMS API for customer authentication, will benefit from a fully-integrated experience and single source of customer support Vonage a global leader in cloud communications helping businesses accelerate their digital transformation, announced that global financial super app Revolut has selected the Vonage Contact Center (VCC) for Salesforce solution......
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