Juniper Research Study: CCaaS to Generate Over $18 Billion
A new study from Juniper Research, the foremost experts in telecommunications market, has found CCaaS (Contact Centre-as-a-Service) subscription services will generate over $18 billion in revenue by 2028; from $7.5 billion this year. The report predicts growing support for inbound communication channels, such as RCS and OTT messaging apps, will drive......