Tag : Customer feedback

Tuvoli and FL3XX Streamline Charter Contracts and Payment with Mobile-Friendly Digital Checkout
Fintech News

Tuvoli and FL3XX Streamline Charter Contracts and Payment with Mobile-Friendly Digital Checkout

PR Newswire
by PR Newswire0
Wiring Tuvoli’s digital checkout experience to the existing workflow within FL3XX enables operators on the FL3XX scheduling platform to create quotes within FL3XX and deliver them as customized mobile-friendly DocuSign contracts with integrated credit card processing. The 2-way synchronization between FL3XX and Tuvoli also ensures that status updates and communications......
KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
Finance Fintech Startups News

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

GlobeNewswire
by GlobeNewswire0
Indonesian fintech startup increases its customer satisfaction score by 60% using Freshdesk for better query handling and response time improvements Freshworks Inc. announced that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk to unify its customer support across different channels. KoinWorks, which started as a peer-to-peer financial lending......
A Renewed Outlook: Canadian Businesses Ready For Next Evolution in Trade - HSBC Bank Canada
Banking Fintech News Risk Management

HSBC UK Increases Gambling Block Cooling Off Period To 72-hours

Fintech News Desk
by Fintech News Desk0
With lockdown causing an increase in gambling, HSBC UK and first direct have today announced an increased cooling off period to their gambling block feature, from 24 hours to 72 hours. The self-restriction tool, which prevents customers from being able to make gambling payments on their accounts after it’s switched......
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