BAI Research: 87% of Consumers Plan to Continue Their Increased Use of Digital Banking Tools After the End of the COVID-19 Pandemic
COVID-19 has permanently changed how consumers interact with their financial services organization, according to research by BAI, a nonprofit independent organization that delivers the financial services industry’s most actionable insights. The research, which explores the usage of digital banking tools since the beginning of the COVID-19 pandemic, found that more than......