Tag : IBM Institute

IBM Study: Widespread Discontent in Retail Experiences, Consumers Signal Interest in AI-Driven Shopping Amid Economic Strain
Artificial Intelligence News

IBM Study: Widespread Discontent in Retail Experiences, Consumers Signal Interest in AI-Driven Shopping Amid Economic Strain

PR Newswire
Only 9% of respondents say they are satisfied with the in-store shopping experience; only 14% say the same for online shopping. Roughly 80% of consumers surveyed who haven’t used AI for shopping expressed an interest in using the technology for various aspects of their shopping journey. As the retail landscape......
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