Capital One and Fidelity Distinguish Themselves Among Financial Services, as Disappointment With Credit Unions Continues, ACSI Data Show
Americans’ frustration with credit unions persists. “Credit unions continue a long, slow decline in member satisfaction that is now in its fifth consecutive year” According to the American Customer Satisfaction Index (ACSI) Finance Study 2021-2022 – which provides customer satisfaction benchmarks for banks, credit unions, financial advisors, and online investment – satisfaction......