Tag : SilverCloud

2021 – The Year that Financial Institutions Conquer 2020’s Trial by
Artificial Intelligence Business Fintech Guest Posts

2021 – The Year that Financial Institutions Conquer 2020’s Trial by Fire

Caroline Platkiewicz
by Caroline Platkiewicz0
A lot has changed since the onset of the COVID-19 pandemic. Financial institutions were forced to address digital transformation, if they hadn’t already, adjust traditional workplaces and adopt new technologies to operate within the new normal. As priorities and goals changed, banks and credit unions adapted their operations to champion......
SilverCloud Releases November Conversational Banking Research Report, ‘SilverCloud Labs’ Examining Real-Time Usage Data
Banking Fintech News

SilverCloud Releases November Conversational Banking Research Report, ‘SilverCloud Labs’ Examining Real-Time Usage Data

Fintech News Desk
by Fintech News Desk0
–Latest report examines employee usage of conversational banking tools and virtual assistants — SilverCloud, a leader in conversational banking, released its November 2020 research report, SilverCloud Labs: Conversational Banking Trends, analyzing real-time usage data collected from more than 200 financial institutions and 11.9 million end-user sessions. Read More: Wolters Kluwer to Acquire eOriginal......
American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform
Fintech News

American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

Fintech News Desk
by Fintech News Desk0
Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced Jackson, Mich.-based American 1 Credit Union successfully deployed the company’s Consumer Support solution, including a chatbot, to provide members with 24/7 automated......
Fintech Mobile Banking News

As the Industry Shifts, SilverCloud Reports Rapid Growth to Accommodate New Demand

Fintech News Desk
by Fintech News Desk0
Throughout Q2, the company positioned itself to best help financial institutions transitioning to a remote, digital banking environment SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced significant Q2 growth and expansion that includes additions to the company’s leadership team, customer base and partnership program.......
SilverCloud Releases November Conversational Banking Research Report, ‘SilverCloud Labs’ Examining Real-Time Usage Data
Artificial Intelligence Banking Fintech

SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

Fintech News Desk
by Fintech News Desk0
Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced record usage and increased demand for its artificial intelligence (AI) powered banking chatbot solution, successfully fulfilling more......
Altamaha Bank & Trust Implements SilverCloud’s Consumer Support to Elevate Experience, Engagement for Customers
Fintech Mobile Banking News

Altamaha Bank & Trust Implements SilverCloud’s Consumer Support to Elevate Experience, Engagement for Customers

Fintech News Desk
by Fintech News Desk0
SilverCloud, Inc., the only support solution built exclusively for the financial services industry,announced Altamaha Bank & Trust has implemented the company’s Consumer Support solution to provide customers with 24/7 automated self-service across all digital channels. With this solution, customers are guided through the website, mobile and online banking avenues with......
Staley Credit Union Delivers on 24/7 Automated Support With Engaging, Personalized Solution From SilverCloud
Fintech News

Staley Credit Union Delivers on 24/7 Automated Support With Engaging, Personalized Solution From SilverCloud

Fintech News Desk
by Fintech News Desk0
After a quick implementation, credit union now delivers better support, better member experience SilverCloud, the only support solution built exclusively for the financial services industry, announced that Decatur, Illinois-based Staley Credit Union successfully launched the company’s automated Consumer Support platform, providing its members a more intuitive, engaging self-service support experience.......
American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform
Banking Fintech News

SilverCloud Introduces Its Consumer Support Trends

Fintech News Desk
by Fintech News Desk0
Leading provider of banking customer support outlines ‘What Banking Customers Are Looking for in Digital Channels’ SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced that it released its weekly Digital Support Trends. Digital Support Trends outlines the weekly trends on what banking customers are......
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