Barclays Harnesses GenAI to Deliver World-Class Customer Service
Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its contact centers to drive efficiencies and transform customer experience. Read More on Fintech : Global Fintech Interview with Kristin Kanders, Head of Marketing & Engagement, Plynk App Using GenAI, customer service calls......